TYPE:ServiceMODEL:PassatYEAR:2020
Great service
Average Score (248 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2019
Communication was not good. After service was "completed" and paid for the problem has persisted.
TYPE:ServiceMODEL:AtlasYEAR:2020
I had a panel on my rear passenger door which had fallen off and William was kind enough to fix it for me free of charge, along with an inspection for my fluids, etc.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great communication, went above & beyond, and helped me get a rental car when the repair was delayed.
TYPE:ServiceMODEL:TaosYEAR:2022
Lee was my service advisor and was polite and understanding. However, I was quoted a waiting time of 1 to 1.5 hours and almost 2.5 hrs later I received a recommendation. It's a long time to wait for only a recommendation. I'm also discouraged about my vehicle (Taos 2022) and how quickly the brakes have worn. I was told I needed a new pair of rear brakes, rotors (etc) and this will be my 2nd set. My car is only hitting 30K miles so I am disappointed. My car almost feels like a lemon. :( John, the service manager, spoke with me before I left and I felt better about returning for service and giving this location another chance.
TYPE:ServiceMODEL:JettaYEAR:2019
Good people very heolpfull
TYPE:ServiceMODEL:ID.4YEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2018
Lee in Service was amazing. He took care of me and kept me in the loop during my repair! You guys even beat my local mechanic on pricing! Shout out to Bea at the front desk for great customer service!
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2025