TYPE:SalesMODEL:ArteonYEAR:2023
Average Score (248 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
They resolved the issue to my satisfaction. VW needs to keep dealers informed that older houses (over 10 years old) might need a 30 amp outlet to charge at home.
TYPE:ServiceMODEL:TiguanYEAR:2019
The service and attention to detail was GREAT! I felt heard and helped. The problems were fixed and William was the nicest! Thank you for everything!
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2023
Service Advisor was extremely helpful in explaining everything going on with my car. Top Notch..
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:SalesMODEL:JettaYEAR:2025
Sid was exceptional in taking care of our needs for a new vehicle. He was very professional, knowledgeable, and articulated every detail, so that we would have no questions about what we were signing up for.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
Went in for a software update for my id4. Brought it in at 7:30am and was told later that day that they wouldn't have it ready until the next day. They didn't even plug the car in until mid day. Then the next day they send me an automated text that the tech was done around 9am but i couldn't get any service reps on the phone until the afternoon. Finally they told me that my original service rep was out sick and essentially no one had bothered to check his queue to see what needed to be to be done. No apologies or anything. They obviously dont care if people are without a car for a day or more.