Average Score (248 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

248 Ratings

4.7 Average

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  • Polina P.01-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2020

    I was pleased with being able to make a same-day appointment to get my battery replaced. 5 Start there. The only thing I would say was not as I expected, is the amount of hours I was charged to change a battery. Most places will replace the battery with no labor cost if you buy from them. But I understand this is a dealership and you would get charged a bit of labor. The duration of this performance was marked as 2 hours on my invoice. I could not imagine taking 2 hours especially since I dropped off the car around 2:20 pm and got a call at 3:45 that the car was ready! I could see an hour of quality time spent to change the battery but 2 hours was a bit shocking. Other than this I would have had all 5 start for this visit.

  • Yesenia D.01-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Tim G.01-14-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

  • Kathleen A.01-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I have worked with Val during my last several visits and he is always easy to work with and very understanding. He goes above and beyond to make sure all questions are answered. I arrived to pick up my car and noticed it has even been washed! Yay! Thank you to Val and the service team!

  • Bob P.01-13-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Michael M.01-13-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Billy P.01-09-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

  • George M.01-07-2025

    TYPE:ServiceMODEL:Golf RYEAR:2019

  • Valarie B.01-06-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    Great staff and salesperson!

  • Lawrence S.01-06-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Val was very helpful and responsive