TYPE:ServiceMODEL:JettaYEAR:2019
Friendly and knowledgeable service representative. Work performed promptly.
Average Score (249 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2018
Abe was fantastic to work with. He was able to clearly explain what needed to be done and make recommendations. He also provided several status updates while I was waiting in the waiting room. I've always had good experiences with service advisors at your dealership. Thanks for hiring the best!
TYPE:SalesMODEL:AtlasYEAR:2025
That’s the best customer service!! I would like to deeply thank you to Val General Manager, Zaid and the most important in this transaction Alex my sales person thank you Alex!! You are the best
TYPE:ServiceMODEL:AtlasYEAR:2022
Great service and communication.
TYPE:SalesMODEL:ID.4YEAR:2025
our sales rep Alex was fantastic.
TYPE:SalesMODEL:ID.4YEAR:2025
I recently leased a 2025 Volkswagen ID.4 Pro AWD, and I couldn’t be happier with my experience! Even though I drove all the way from La Palma in Orange County to Carlsbad, it was absolutely worth it. The team at [Volkswagen Carlsbad] was incredibly kind, polite, and knowledgeable. Special thanks to Mike and Lisa, who went above and beyond to help me find the right car and made the whole process smooth and stress-free. They answered all my questions, gave me a fantastic price and lease payment, and truly cared about making sure I was satisfied. If you’re looking for a great deal and excellent customer service, I highly recommend this dealership. I’m extremely satisfied and grateful for the amazing service I received!
TYPE:SalesMODEL:ID.4YEAR:2025
Everything went well. I’m happy with my experience at AutoNation VW Carlsbad.
TYPE:ServiceMODEL:TaosYEAR:2024
Good service.
TYPE:SalesMODEL:ID.4YEAR:2025
Val and Sydney were absolutely phenomenal people and a pleasure to lease a car with. Absolutely fantasic service!! And I cannot to forget to mention Zi, his professionalism and personality really shined! Amazing people all-around at the Volkswagen Carlsbad. Will definitely be back and have already recommended family and friends!
TYPE:SalesMODEL:ID.4YEAR:2025
All of the staff at Volkswagen was friendly, and delivered great service. You can definitely see that they strive for excellence.