TYPE:ServiceMODEL:ID.4YEAR:2023
I like how you provide updates throughout the day and videos and the service manager Val was great
Average Score (256 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
your salesman Alex Gonzales went above and beyond to secure the exact car I wanted - I've already sent a glowing report to dealership. The sales Manage Mike was also very "on top" of getting my car and Sammy handled the lease paperwork efficiently and respectfully.
TYPE:ServiceMODEL:TiguanYEAR:2021
Lee took my vehicle concerns very seriously, especially given this was a return to the "shop" only 6 days after just having another service for the same issue. He did his best to hear out all my frustrations and elevated my concerns when appropriate. He was incredibly responsive and when he was out of the office for a scheduled training, he ensured another provider, Will, kept in contact with me every step of the process. I was very frustrated at having to return but Lee took great care of me.
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:ID.4YEAR:2023
Abe did a fantastic job!
TYPE:ServiceMODEL:TiguanYEAR:2019
Abe provided great service. And I appreciate the lyft rides to & from work.
TYPE:ServiceMODEL:ID.4YEAR:2024
Abraham walked me through everyday my car was there. Iv never had to have a car that needed repairs, so he was very helpful. The car was washed and I can’t complain. It was a pleasant experience.
TYPE:ServiceMODEL:JettaYEAR:2019
Friendly and knowledgeable service representative. Work performed promptly.
TYPE:ServiceMODEL:AtlasYEAR:2018
Abe was fantastic to work with. He was able to clearly explain what needed to be done and make recommendations. He also provided several status updates while I was waiting in the waiting room. I've always had good experiences with service advisors at your dealership. Thanks for hiring the best!
TYPE:SalesMODEL:AtlasYEAR:2025
That’s the best customer service!! I would like to deeply thank you to Val General Manager, Zaid and the most important in this transaction Alex my sales person thank you Alex!! You are the best