Average Score (248 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

248 Ratings

4.7 Average

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  • Simon Y.07-15-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    I went in for a recall and an issue with the car navigation system. The navigation problem required a part replacement. My car was just over the warranty mileage, and the service technician (Willian) discussed with the warranty manager to try to cover the cost under warranty, noting that I was a long time customer with them and he wants to help me as much as he can. Thanks to his effort, I will be paying just a small deductible to have the repair work done. Thank you!

  • James K.07-15-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Sales Agent handled my concerns, had the vehicle ready. No game playing

  • Jose M C.07-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Evivary was very friendly l will Recomen to my friends

  • Joan H.07-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great customer service and was keep informed of everything they did to my car

  • Scott H.07-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I made my appointment because I needed a small accessory part fixed in the center consule. I waited in the lobby for 2 1/2 hours until they told me that the part isn’t in a they will order it. I thought it was a waste of both parties time to wait that long to look to see if the part was in stock. I had to make a 2nd appointment to get the part installed. That will take an estimate of half day per the technician. Most people work and I have to now take a 2nd day off work when this could have been avoided. I’m not pleased.

  • Kerrie C.07-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Will and Bea are always courteous, helpful, knowledgeable and friendly. They are always very personable and our experience with them both is always top notch. They constantly keep you updated with progress and time lines to ensure no additional stress or worry. I actually don’t dread needing to get the car into the dealership. I know the experience will be a pleasant one when I work with the team at Carlsbad VW Auto Nation

  • Raul-jr L.07-10-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    We had a great experience at AutoNation Volkswagen of Carlsbad! Emma was incredibly helpful and went the extra mile to help us find the Tiguan we were looking for. Everyone at the dealership was super nice and polite, making the entire process smooth and pleasant. We’re definitely recommending AutoNation Volkswagen of Carlsbad to others—thank you for the excellent service!

  • Madeline U.07-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • James W.07-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Service advisor is always professional and caring.

  • Glenn K.06-30-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    I felt that the customer service was excellent. Alex took very good care of us.