TYPE:ServiceMODEL:ID.4YEAR:2024
My service manager Lee made it all worth it. Answered all my questions. Took care of my service needs
Average Score (248 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
I had originally made an appointment before, but my car was still having the same issue where all lights were going out during driving and it gave me a check engine/starter message. I gave them a call again since I just had it checked out and thought the issue was resolved. They transferred me to Will who was very nice and told me that we can take the car again to get checked out anytime the next day. It was pleasant to feel like they were able to take me in quickly. The next day they were able to find the problem and helped us bring the price down to be more affordable. My car now is working much better and I’m very happy with the service I got and urgency.
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Great service. Unfortunately, I always feel like the service charges are higher than expected or higher than if I were to take it to a mechanic.
TYPE:ServiceMODEL:TiguanYEAR:2019
Lee kept me updated on the status of my car repairs. It was finished in the time frame indicated. No surprise charges when finished.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
It was a great experience
TYPE:SalesMODEL:Golf GTIYEAR:2025
Dealership was great. Accessing my user manual through the app or on the website gives an error. I want a user manual...
TYPE:ServiceMODEL:TiguanYEAR:2023
Great customer service from all staffing. Quick, thorough service. Very friendly and helpful staff.
TYPE:ServiceMODEL:ArteonYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2018
I drive 30 and pass 3 Volkswagen dealerships to go to Carlsbad VW. The sales department and the service department are amazing.